Frequently asked questions
Questions about licensing, pricing, or setup? If the answer is not here, email our sales team.
Getting started
How do I get started with Hamleon?+
Choose a game bundle or create a room-by-room plan. Send it to sales, and we will confirm pricing, contract terms, and setup steps in writing.
How long does setup take?+
Once the quote, agreement, and required brand files are complete, the setup is ready to launch within 24 hours.
Licensing and pricing
Is the license per room, or per game?+
Each room license covers one game and one concurrent-user limit. Published tiers are 50, 100, 150, and 200 concurrent users; contact sales for another limit.
Can I add add-ons like voice chat later?+
Voice chat is licensed per room. To add it to an existing room, ask sales to confirm availability and the current annual price.
What happens if I want to grow my capacity?+
Ask sales to move the room to a higher capacity tier. You will receive the revised annual price in writing before the change is applied.
What do the published prices cover?+
Published amounts are annual license prices. The base license covers the selected game and room capacity; voice chat, automated-player accounts, extra staff accounts, and iyzico payment integration are priced separately. Taxes and other commercial terms are stated in the written quote.
Brand and site
What can I customize with my own brand?+
You can use your own domain, site logo, and a separate logo for each licensed game. Editing brand colors is included with the Advanced Theme option.
Is there language support beyond Turkish?+
The player site, admin panel, and game guides are available in Turkish and English.
Where does the quote form send my information?+
The form does not submit data directly. It opens a prefilled draft in your own email app, and you send that draft to submit the request.
Games and operations
How do automated players appear at the table?+
Automated players look the same as other players at the table and carry no separate label. You can set their supported games, skill level, and table-joining behavior in the admin panel.
Who can join voice chat?+
Voice chat is available only to human players seated at the relevant table who have no voice restriction. Spectators and automated players cannot use a microphone.
Do I manage tournaments and events myself?+
You can set the game, room, date, capacity, entry fee, and prize pool in the admin panel. Available tournament features may vary by license.